Technology

Managed IT Support

Fully managed helpdesk, monitoring and vendor management under a fixed monthly fee with contracted response times.

Managed IT Support

One number to call. We own the incident from first contact to root cause, including chasing your ISPs and software vendors.

What's included

  • UK-based helpdesk with contracted SLAs
  • 24/7 proactive monitoring and patching
  • Vendor and licence management
  • Onboarding and offboarding runbooks
  • Quarterly technology reviews

How we work

  1. 01

    Audit

    We review what exists today and where the risk and cost sit.

  2. 02

    Deliver

    A named lead runs the work against agreed dates and SLAs.

  3. 03

    Report

    Monthly performance reporting and a quarterly review.